Project Manager / Solutions Architect (Automotive & Manufacturing clients)

Tset is an innovative company on the intersection of the highly-competitive manufacturing industry and modern software development. Our applications focus on improving cost efficiency for the manufacturing and automotive industry. Through the use of data science, mathematics and computational geometry we are reshaping product costing, purchasing and engineering.

As a growing company with strong industry partnerships, we combine a modern tech stack with youthful drive and drawing from long-standing experience, to create a mature product fitting the market demands.

To achieve our goals, we need smart, self-driven people who are looking for ways to challenge themselves and create brand new solutions.

What to expect from this role:

• Become a part of the Customer Success team which is responsible for the roll-out of our B2B enterprise software to clients in the automotive / manufacturing industry, primarily in the German-speaking area.

• Become an expert user of the Tset software - understand features and functionalities - as well as get to know and understand the user-point of view.

• Identify customer’s business needs and use cases, based on that design and implement solutions in Tset.

• Based on our software's APIs to solve simple to intermediate configuration and customisation tasks, e.g., data imports and report creation.

• Lead and facilitate customer workshops and discussions to ensure the best solution design and manage customer expectations.

• Establish and maintain strong relationships with our customers, serve as their point of contact to address any concerns and manage escalations.

• Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.

• Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.

• Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance their customer experience.

You are the right fit if you have:

• Experience in project management and/or customer success or customer service operations.

• Ideally, experience in at least one of these areas: SaaS, enterprise software, automotive/manufacturing industry, product costing and product sustainability.

• Proven ability to solve analytical problems efficiently and effectively, including entry-level skills of a programming language and readiness to use (e.g., Python or similar)

• Familiarity with project management software tools, methodologies and best practices.

• Excellent communication and comprehension skills in English, good client communication skills in German; ability to explain complex technical topics clearly and listen to customers to understand their issues. If German is not on a professional level (min C1), strong expertise in manufacturing industry and/or product costing are required.

• Attention to detail and proactivity to identify and report issues that need immediate attention.

• Ability to work independently and assume full ownership of tasks.

• Experience or willingness to work with the following tools: Asana, Jira, Confluence, Zendesk, Slack, G-Suite, MS Office.

• Willingness to travel within Europe.

What we offer:

• A high-impact role in a young team in a growing tech company with a lot of development opportunities.

• Home office, fun events, tasty coffee & snacks, team lunches and sport activities and flexible working hours.

• Additional vacation days - for your birthday, Christmas, Easter and all the bridge days (Fenstertage)!

• A growing team of currently about 70 highly motivated colleagues from various disciplines.

• We pay competitive salaries based on talents’ skills and experience; legally, we have to disclose the minimum salary, in this case € 50,000; we are willing to significantly overpay based on your